What’s the downside to cancelling maintenance on Sage ERP 100 (MAS 90, MAS 200) and other Sage products?
We get this question often. Although we aren’t condoning the policies of Sage and feel some of the rules are overly heavy handed to incent companies (or penalize them depending on how you look at it) we feel its our obligation to let you know their policy in order to make an informed decision.
- You will no longer receive any new releases to the Sage 100 software you are using. This includes and product updates, service pack, fixes, and minor enhancements to help maintain the performance of your software
- You will no longer have access to the Sage Knowledgebase, Troubleshooting and Installation guides, Sage Forums to connect with other MAS users and also get advice from Support Analysts and Resellers (by posting messages/questions), An area for feedback, suggestions or product enhancement requests, compatibility documentation, and much more
- You will not receive any tax tables, 941s or W2s updates (if applicable) – must be done manually.
- You will not be able to add additional users and/or modules unless you reinstate your maintenance plan.
- You will note be able to receive any On-going upgrades to your current modules as they are released. These upgrades offer significant new functionality, so you’ll always have the most current version of Sage MAS 90/200.
If you decide at a later date to reinstate your maintenance plan, you are subject to a minimum 15% reinstatement fee on top of your renewal cost. After 90 days you will be required to pay for the months you have been off plan (up to 24 months) plus one year forward. If you are off plan for more than 24 months, you may be required to pay a percentage of the total software cost to reinstate your maintenance plan.
If you feel that you will be switching to another solution in the next 5 years or so and aren’t likely to need more functionality, than it is a risk you can take. We would advise you to ‘stock up’ on additional users before the current expiration however. Say you own a 10 user license and are using 8 or 9 concurrently. We would recommend purchasing 5 more users so you don’t get whacked with large penalties when your businesses grows faster than expected and you need more licenses in the next few years. There is also the risk that Microsoft will release a new Operating system (say Windows 9) and you eventually won’t be able to buy a PC that runs an older version. There is no guarantee that your current version of MAS 90 (Now Sage ERP 100) or other Sage product, will be compatible with that OS.
About the author
Mark Chinsky is Managing Director at Clients First Technology solutions, a division of Clients First Business Solutions. Clients First markets and supports Business Continuity and Disaster Recovery solutions likeEverSafe! as well as line of business solutions such as ERP & CRM solutions from vendors like Microsoft, SAP, Epicor and Sage.